Help/FAQs

General Contacts / Connections Communities / Discussions Contributions / Achievements

General | Top

Q: What is my username/password?

A: Your login credentials are controlled by the main site. You'll need to log in to www.petpartners.org and click the link to come back to the community if you get logged out. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. Please note, changes here will only be reflected in the directory search, when others view your profile, and the email to which your community notifications or digests are sent. These changes will also be overwritten when your account syncs with the main database. If you have changed your email or moved and need to update your address with Pet Partners, please adjust this in the Volunteer Center as well or contact us.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: Why don't I see the add contact or send message button next to my name?

A: The add contact and send message buttons only appear for people who can be added as a contact or sent a message. It is not possible to add/message yourself.

Q: How Do I report a spam message or post?

A: To report a spam post click the button on the right of the post and mark it as flagged. This will notify the moderators via email. To report a spam message please contact us. Kindly include the name of the member who made the post and text of the message.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State/Province
  • Zip/Postal Code
  • Country
  • Species

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a local network of volunteers. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Q: What are networks?

A: Networks are groups of people with something in common, whether it's where you live of the animals you've volunteered with. If you wish to appear in Networks, you can adjust your privacy settings by navigating to your profile page, selecting the "My Account" tab and choosing "Privacy Settings" from the drop-down menu.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions with other members.

Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I see the post I'm responding to when composing my response?

A: After you have chosen your reply option there will be an Original Message toggle at the bottom of the response window above the Attach button. click the Original Message text to open it for review. Click it again to close it.

Q: How do I start a new discussion thread?

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on in the community. Tagged items are prioritized in the search results.


Contributions / Achievements | Top

Q: What are Engagement Points?

A: Engagement points are awarded for various activites within the community such as updating your profile, starting a discussion thread, responding to a discussion, or a post that is marked as the best answer.

Q: What are the point categories?

A: Point categories are eithr contributions or reputation. Most points will be contribution points as reputation points are only awarded when content you created is recommened by others ro marked as the Best Answer.